Privacy Policy
Effective Date: November 1, 2025
Last Updated: November 13, 2025
Introduction
Welcome to the Gregorian Chant Academy ("GCA," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, courses, services, and community platforms.
By using the Gregorian Chant Academy services, you consent to the practices described in this Privacy Policy. Please read it carefully.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
Create an account: Name, email address, password, country/location
Purchase courses or services: Billing information, payment details (processed securely through third-party payment processors)
Enroll in coaching: Name, contact information, scheduling preferences, vocal/musical background information
Join our community: Profile information, forum posts, comments, questions
Contact us: Name, email address, message content, and any other information you choose to share
Submit testimonials or feedback: Written testimonials, audio/video recordings, performance materials
Subscribe to newsletters: Email address, name, preferences
1.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect certain information:
Usage Data: Pages viewed, time spent on pages, course progress, video completion rates, quiz results, links clicked
Device Information: IP address, browser type and version, device type, operating system, screen resolution
Location Data: General geographic location based on IP address (country/region level)
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)
1.3 Information from Third Parties
We may receive information about you from:
Payment processors: Transaction confirmation, payment status (we do not store full credit card numbers)
Email service providers: Email engagement metrics (opens, clicks)
Social media platforms: If you interact with our social media content or use social login features
Analytics providers: Aggregated usage statistics and website performance data
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
Deliver course content, materials, and resources
Facilitate one-on-one coaching sessions and community access
Process payments and manage subscriptions
Send course-related communications and updates
Provide technical support and respond to inquiries
Track your progress and personalize your learning experience
2.2 Communication
Send you important service announcements and account information
Deliver newsletters and educational content (with your consent)
Respond to your questions, comments, and support requests
Send course recommendations and promotional offers (you may opt out)
Provide updates about the Gregorian Chant Academy and sacred music community
2.3 Improvement and Development
Analyze usage patterns to improve our courses and platform
Understand student needs and preferences
Develop new courses, features, and resources
Conduct research and analytics on learning outcomes
Test and optimize website functionality
2.4 Safety and Security
Protect against fraud, unauthorized access, and security threats
Enforce our Terms and Conditions and community guidelines
Comply with legal obligations and respond to lawful requests
Resolve disputes and investigate violations
2.5 Marketing and Promotion
Share student success stories and testimonials (with permission)
Create case studies and educational content
Promote the Gregorian Chant Academy through various channels
Analyze marketing effectiveness and improve our outreach
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on:
Consent: When you've given explicit consent (e.g., newsletter subscriptions)
Contract: To fulfill our contractual obligations when you purchase courses or services
Legitimate Interests: To improve our services, prevent fraud, and conduct business operations (balanced against your privacy rights)
Legal Obligations: To comply with applicable laws and regulations
You have the right to withdraw consent at any time where we rely on consent as the legal basis.
4. How We Share Your Information
We respect your privacy and do not sell your personal information. We share information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who help us operate our business:
Course hosting platforms: To deliver video content and course materials (we use Course Creator 360)
Payment processors: To process transactions securely (e.g., Stripe, PayPal)
Email service providers: To send newsletters and communications (e.g., ConvertKit, Mailchimp)
Analytics services: To understand website usage (e.g., Google Analytics)
Cloud storage providers: To store course materials and user data securely
Customer support tools: To provide help and support services
Video conferencing platforms: To facilitate live coaching sessions and Q&As
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Community Sharing
When you participate in community forums, Q&A sessions, or group activities:
Your username and profile information may be visible to other members
Your posts, comments, and questions will be shared with the community
Recordings of live sessions may include your voice or image if you participate
You control what information you share in community settings.
4.3 Testimonials and Marketing
With your explicit permission, we may share:
Your name, location, and testimonial on our website and marketing materials
Audio or video recordings you've submitted
Photos or performance materials
You may request removal of your testimonial at any time.
4.4 Business Transfers
If the Gregorian Chant Academy is involved in a merger, acquisition, sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and your options.
4.5 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal process, court orders, or government requests
Enforce our Terms and Conditions
Protect the rights, property, or safety of GCA, our users, or the public
Investigate and prevent fraud or security issues
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help websites function properly and provide information to website owners.
5.2 Types of Cookies We Use
Essential Cookies: Required for basic website functionality (e.g., login, course access)
Performance Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Track your activity across websites for advertising purposes
5.3 Third-Party Cookies
We use services that may set their own cookies:
Google Analytics (website analytics)
Facebook Pixel (advertising and analytics)
YouTube (embedded video content)
Payment processor cookies (secure transactions)
5.4 Your Cookie Choices
Most browsers allow you to:
View and delete cookies
Block all cookies or third-party cookies
Receive notifications when cookies are set
Please note that disabling cookies may limit your ability to use certain features of our website.
5.5 Do Not Track
Our website does not currently respond to "Do Not Track" browser signals, as there is no industry standard for such signals.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our services and maintain your account
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our agreements
Pursue legitimate business purposes
Specific Retention Periods:
Account Information: Retained while your account is active and for 7 years after closure (for legal/accounting purposes)
Course Progress: Retained indefinitely while you have access to the course
Payment Records: Retained for 7 years for tax and accounting purposes
Marketing Communications: Retained until you unsubscribe or request deletion
Support Communications: Retained for 3 years after resolution
You may request deletion of your information subject to legal retention requirements (see Section 9).
7. Data Security
We implement reasonable security measures to protect your information:
7.1 Technical Safeguards
Encrypted data transmission (SSL/TLS)
Secure password protection (encrypted and hashed)
Regular security audits and vulnerability assessments
Secure cloud storage with access controls
Firewall protection and intrusion detection
7.2 Organizational Safeguards
Access to personal data limited to authorized personnel only
Employee training on data protection and privacy
Confidentiality agreements with service providers
Regular review and updating of security practices
7.3 Your Responsibility
Maintain the confidentiality of your account credentials
Use a strong, unique password
Notify us immediately of any unauthorized access
Log out after using shared or public computers
Important: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
The Gregorian Chant Academy operates primarily in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States.
The U.S. may have different data protection laws than your country. By using our services, you consent to this transfer. We take steps to ensure adequate protection of transferred data in accordance with applicable laws.
For EEA users, we rely on:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions where applicable
Your explicit consent where required
9. Your Privacy Rights
9.1 Rights for All Users
You have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing emails (using the link in each email)
Account Closure: Close your account at any time (subject to our refund policy)
9.2 Additional Rights for EEA Users (GDPR)
If you are in the European Economic Area, you also have the right to:
Data Portability: Receive your data in a structured, machine-readable format
Restriction of Processing: Request limitation on how we use your data
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
Lodge a Complaint: File a complaint with your local data protection authority
9.3 Additional Rights for California Users (CCPA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, and share
Request deletion of your personal information
Opt-out of the "sale" of personal information (we do not sell your information)
Non-discrimination for exercising your rights
9.4 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: [email protected]
Subject line: "Privacy Rights Request"
Include: Your name, email address, and specific request
We will respond to verified requests within 30 days (or as required by applicable law).
10. Children's Privacy
The Gregorian Chant Academy services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If a parent or guardian becomes aware that their child has provided us with information without consent, please contact us immediately. If we learn we have collected information from a child under 13, we will delete it promptly.
Note: Minors ages 13-17 may use our services with parental consent and supervision.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, including:
Social media platforms
Resource websites
Partner organizations
Payment processors
This Privacy Policy applies only to the Gregorian Chant Academy. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
12. Email Communications
12.1 Types of Emails
You may receive:
Transactional Emails: Order confirmations, account notifications, course access (cannot opt out)
Educational Emails: Course updates, learning resources, community announcements
Marketing Emails: Promotional offers, new courses, newsletters (can opt out)
12.2 Opting Out
You may unsubscribe from marketing emails by:
Clicking the "unsubscribe" link in any marketing email
Adjusting email preferences in your account settings
Contacting us directly
You will continue to receive essential transactional emails related to your account and purchases.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in our practices or services
Legal or regulatory requirements
Technology improvements
User feedback and best practices
Notification of Changes:
Updated "Last Updated" date at the top of this policy
Prominent notice on our website for material changes
Email notification for significant changes affecting your rights
Your continued use of our services after changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
14. Data Protection Officer / Privacy Contact
For privacy-related questions, concerns, or requests, please contact:
Privacy Contact:
Gregorian Chant Academy
Email: [Insert Privacy Email]
Mailing Address: 11401 E Kempton Rd, Coeur d'Alene, ID 83814
Response Time: We aim to respond to all privacy inquiries within 5-7 business days.
15. Your Consent
By using the Gregorian Chant Academy website and services, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our services.
16. Questions and Complaints
If you have questions about this Privacy Policy or concerns about how we handle your information, please contact us using the information provided above.
For EEA Users: If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.
For California Users: You may contact the California Attorney General's Office if you have concerns about our privacy practices.
We are committed to protecting your privacy while serving you in your sacred music journey. Thank you for entrusting us with your information.
That in all things God may be glorified
The Gregorian Chant Academy Team
Appendix: Key Definitions
Personal Information/Personal Data: Information that identifies, relates to, or could reasonably be linked to you.
Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
Service Providers: Third parties who process data on our behalf under contract.
Cookies: Small text files placed on your device to enable website functionality and collect usage information.
GDPR: General Data Protection Regulation (EU law)
CCPA: California Consumer Privacy Act (California state law)